Success In A Nutshell Edition
Here are the next five of the many ‘Success In A Nutshell’ tidbits littered throughout a book called Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. It’s a book I had to read in Business School, and I would recommend this book to anyone who likes reading success stories, or stories about how to treat people better, or how to love, or humor, or the simple joy of a bag of peanuts.

1. Do what you ask others to do.

2. Inform your people. It teaches them to care.

3. Make living legends out of your service heroes. Real examples inspire others to offer legendary service too.

4. Show people what legendary service looks like, then trust them to do the right thing.

5. Publish stories of extraordinary service in your newsletter. If you don’t have one, write them up in a letter to employees.

6. Make it a practice to give everyone-customers, coworkers, friends, family-more than they expect.

This completes the tidbits. I hope you enjoyed them! To see them all again click here

Success In A Nutshell Edition
Here are the next five of the many ‘Success In A Nutshell’ tidbits littered throughout a book called Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. It’s a book I had to read in Business School, and I would recommend this book to anyone who likes reading success stories, or stories about how to treat people better, or how to love, or humor, or the simple joy of a bag of peanuts.

1. Make service a way of life, not just a business technique.

2. Give people the flexibility to transcend rules and regulations to better serve the customer.

3. Ask yourself, “Whom can I serve today?” Then do it.

4. When it comes to serving others, make sure that “good enough” is never good enough.

5. Treat your friends & family like your most valued customers.

(FYI – This will be a running feature until I get through all of the tidbits)

Success In A Nutshell Edition
Here are the next five of the many ‘Success In A Nutshell’ tidbits littered throughout a book called Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. It’s a book I had to read in Business School, and I would recommend this book to anyone who likes reading success stories, or stories about how to treat people better, or how to love, or humor, or the simple joy of a bag of peanuts.

1. Collaborate with others in creating your story.

2. Use your story as a way to build spirit, service, and performance.

3. Have everyone play a part in keeping your company’s advertising and marketing promises.

4. Find ways to tell your own story. Use it to further your personal and professional success.

5. Defend your people. The customer may not be right all the time!

(FYI – This will be a running feature until I get through all of the tidbits)

Success In A Nutshell Edition
Here are the next five of the many ‘Success In A Nutshell’ tidbits littered throughout a book called Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. It’s a book I had to read in Business School, and I would recommend this book to anyone who likes reading success stories, or stories about how to treat people better, or how to love, or humor, or the simple joy of a bag of peanuts.

1. Love not to get, but to give. Let love be the motivator.

2. Volunteer for the greater good and become better for it.

3. Market to employees, not just the customers.

4. Promote your culture as well as your product.

5. Look for creative, unusual ways to tell your story.

(FYI – This will be a running feature until I get through all of the tidbits)

Success In A Nutshell Edition
Here are the next five of the many ‘Success In A Nutshell’ tidbits littered throughout a book called Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. It’s a book I had to read in Business School, and I would recommend this book to anyone who likes reading success stories, or stories about how to treat people better, or how to love, or humor, or the simple joy of a bag of peanuts.

1. Be gracious. Polish your politeness.

2. Don’t withhold love when you disapprove of others. Don’t view others’ disapproval as holding back love.

3. Show your gratitude to the community for supporting your success.

4. Give more than your money. Give your time, heart, soul.

5. Make serving the community a team-building event for your employees.

(FYI – This will be a running feature until I get through all of the tidbits)

Success In A Nutshell Edition
Here are the next five of the many ‘Success In A Nutshell’ tidbits littered throughout a book called Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. It’s a book I had to read in Business School, and I would recommend this book to anyone who likes reading success stories, or stories about how to treat people better, or how to love, or humor, or the simple joy of a bag of peanuts.

1. Make love a decision, not just a feeling; then stick to it.

2. Recognize other people’s need for love—and your own.

3. Don’t be afraid to be vulnerable and express your needs. Love often insists on vulnerability.

4. Life is short: Forgive & Forget!

5. Love people by speaking the truth in loving ways.

(FYI – This will be a running feature until I get through all of the tidbits)

Success In A Nutshell Edition
Here are the next five of the many ‘Success In A Nutshell’ tidbits littered throughout a book called Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. It’s a book I had to read in Business School, and I would recommend this book to anyone who likes reading success stories, or stories about how to treat people better, or how to love, or humor, or the simple joy of a bag of peanuts.

1. Work in play clothes!

2. Be the 1st to find humor in tense moments.

3. Try to make someone smile or laugh every morning & every night.

4. Laugh at yourself at least once a day!

5. Show love more often.

(FYI – This will be a running feature until I get through all of the tidbits)